Terms

Content

1. General Terms and Conditions

2. Placing an order

3. Prices

4. Shipping and payment methods

5. Lead times

6. The right to cancel an order, exchange of items

7. Privacy Policy

8. Dispute resolution

 

1. General Terms and Conditions

The www.leny.eu internet shop is owned an operated by Leny d.o.o. company.

Identification number: 1785958000

Business Register information: record number 2011/7966, Kranj District Court

Tax number: SI73047287, taxpayer

 

The General Terms and Conditions are set in accordance with the Consumer Protection Act, based on recommendations from Chamber of Commerce and Industry of Slovenia and international codes for e-commerce. The order placed at www.leny.eu obliges the seller and the buyer and has a characteristics of the contract. Orders and invoices in both electronic and printed form are kept in the archives at the headquarters of our company Leny d.o.o at Loka 37, 4290 Tržič. The copy of the order is forwarded to the buyers' e-mail address while the receipt is sent to buyer together with the goods.

 

By placing an order at www.leny.eu the visitor is recognised as a buyer and the personal data that is entered by buyer (e-mail, first name, last name, address, telephone number) unambiguously define and associate the buyer with the order.

 

We reserve the right to partially or fully withdraw from the contract in the event that the ordered product is currently not in stock or not available in a particular material or colour. In that case the buyer is notified via e-mail or telephone of the missing products and presented with all of the available options (change of colour, number of products, exchange, refund, termination of the contract, etc.)

 

 

2. Placing an order

Order can be placed 24 hours a day. By clicking "Confirm Order" you acknowledge that you are familiar with and agree to the General Terms and Conditions stated herein. After you successfully place an order, the order confirmation is sent to e-mail address entered at checkout. Further progress notices of your order are also sent to the same e-mail address.

 

If you need help with placing an order you can contact us for guidance. 

 

In accordance with the Consumer Protection Act the copy of order is kept in the archives. If requested by the buyer the copy of an order can be sent to buyers' address.

 

 

3. Prices

All product prices are stated in euros (€) and include Value Added Tax (VAT). The prices that are valid for the order are the ones that are stated at the time the order was placed. Those prices overrule any earlier or later price changes. We reserve the right to change prices without prior notice. The purchase agreement between the provider and the buyer is concluded from the moment the buyer confirms the order. For both the buyer and the provider shall apply from that moment all prices and other conditions are fixed.

 

 

4. Shipping and payment methods

Available shipping and payment methods are presented to the buyer at the checkout before confirmation of the order. The availability and cost of each of the methods depends on the shipping destination. All methods might not be available to all buyers due to the technical obstructions. The preferred method of shipping and payment is chosen by buyer while placing an order.

 

 

5. Lead times

Ordered items that are in stock are dispatched within three (3) working days. If the time needed for dispatching is different than this, it is clearly stated in the product information page.

 

The shipping time greatly varies depending on the destination. Estimated shipping time for Slovenia based destination is one (1) working day, European Union up to seven (7) working days and for the destination outside of the European Union the average shipping time is 10-14 days.

 

 

6. The right to cancel an order, exchange of items

When agreement is concluded at a distance (such as placing an order at www.leny.eu), the buyer has the right to return the ordered items regardless of the reason. When the buyer decides to return the item(s) she/he firstly has to inform the seller. The buyer can inform the seller up to but no later than fourteen (14) days after item(s) have been delivered. Then the buyer has additional 30 days to return the item(s), starting from the day that he/she informed the seller. Returned items must be undamaged, in the same quantity, unworn, with the original labels, and in original packaging. The only cost incurred by the buyer in respect of the returning item(s) is the direct cost of returning the goods (eg postage). Shipments to ransom and shipments for which the addressee pay postage will not be accepted.

 

If the buyer finds the products are damaged on delivery, faulty, in the wrong quantity, colour, she/he may withdraw from the agreement. By prior arrangement with us the buyer sends item(s) with all associated content package within 14 days from the receipt of shipment. In case when we are responsible for sending the inaccurate item(s) we will cover the shipping cost back to us. Alternative way of returning item(s) at our expense is not possible. Shipments to ransom and shipments for which the addressee pay postage will not be accepted.

 

We can not be held responsible for the damage caused by the delivery service. In this case buyer can resolve the situation with the delivery service.

 

We can not be held responsible for damage caused by improper use or/and maintenance of products.

 

When the buyer is entitled to receive the refund, the refund will be processed within 30 days after receiving the returned item(s).

 

Consumer Protection Act in the second part of the fifth paragraph of Article 43.č explicitly states the consumer (buyer) does not have the right to terminate the agreement when the goods have been modified to fit buyers' requirements or made according to the exact instructions of the buyer.

An example of such case is a pants which we shorten to a certain length which is provided by the buyer.

 

 

7. Privacy policy

This Privacy Policy governs the manner in which Leny d.o.o. collects, uses, maintains and discloses information collected from users (each, a "User") of the www.leny.eu website ("Site"). This privacy policy applies to the Site and all products and services offered by Leny d.o.o..

 

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number.

 

Users may, however, visit our Site anonymously.

 

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

 

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

 

Web browser cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

 

How we use collected information

Leny d.o.o. collects and uses Users personal information for the following purposes:

To improve customer service

Your information helps us to more effectively respond to your customer service requests and support needs.

To personalize user experience

We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.

To improve our Site

We continually strive to improve our website offerings based on the information and feedback we receive from you.

To send periodic emails

The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

 

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

 

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

 

Exceptional disclosure of personal information

Leny d.o.o. will disclose collected Users personal information only if such obligation is required by the law or in good faith belief that such action is necessary for the proceedings at court or other governmental authorities and to protect and exercise the legal interests of the Leny d.o.o..

 

Changes to this privacy policy

Leny d.o.o. has the discretion to update this privacy policy at any time. The revision is indicated by the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

 

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

 

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Leny d.o.o.

Loka 37

4290 Tržič

Slovenia, EU

00386 4 59 55 200

This email address is being protected from spambots. You need JavaScript enabled to view it.

 

 

8. Dispute resolution

Seller and the buyer agree to settle the potential dispute consensually. If a mutual agreement can not be reached, the jurisdiction for dispute settlement has Kranj District Court.